1. How is the shipping cost calculated?

    Free shipping on all items in the store.

    2. Order Processing

    We will process delivery orders within two business days of your order.

    3. Scope of transportation

    We have warehouses in Houston, Los Angeles, and New Jersey, and the delivery time is 3-8 business days. We only ship to 48 contiguous states and Washington D.C. within the US, excluding Alaska, Hawaii, and Puerto Rico. Also, we cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), or to freight forwarders.

    4. When will the order be delivered?

    Each order is delivered by a third-party provider (e.g. FedEx, UPS) to the address you provide. Depending on the workload of the logistics company, the estimated delivery time is 5-10 business days (2 business days for order processing and 3-8 business days for delivery). In the event of force majeure, it will delay the processing of the order.

    5. What if the package or item is damaged or not received?

    Reibii takes all prudent precautions to ensure that products are not damaged in transit.

    • If the item is damaged in transit, please send an email to support@reibii.com within seven working days of receiving the package with your order number, contact details and photos of the damage (if applicable). Please keep all items and packaging materials until your claim is resolved.
    • If you do not receive the goods within the estimated time, please get in touch with us in time to keep abreast of the situation and deal with it quickly.

    6. Order Tracking

    After placing your order, you will receive an order confirmation email to confirm your order details. Once the item has shipped, you will receive a shipping confirmation email that includes your order number, carrier information, date and time the order was placed, order status, and the package tracking number for the shipped item. For the exact location of your shipment, track your item on the carrier's official website.

    You can access our online order status 24 hours to see the latest status of your order. Log in with your Reibii account and password to get a summary of past orders by visiting our "Order Tracking" page for detailed order tracking steps.

    7. Do I need to pay customs duties?

    We have declared all the products and have paid US Customs Duty. All our products are shipped from US warehouses. So you don't have to pay the US Customs Duty again when you buy the product.

    8. How to contact us

    Email: support@reibii.com
    Phone: (+852)54918937
    Address: No.8, 11/F, Wang Fai Industrial Building, No.29 Luk Hop Street, San Po Kong, Kowloon, Hong Kong
    Service Time: Monday to Saturday: 9am - 10pm
    Sundays: 10am - 6pm


    • Please make sure you have the correct shipping address and phone number on your order before paying, as this is the address we will ship to.
    • If the product has no quality problem or the wrong order is placed after the order is shipped, we will not be responsible for any return shipping costs.
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