Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 100 days from the receipt of the item, we will process your return/exchange request. Any request after 100 days will not be honored. Please make sure to contact us by email support@reibii.com at first.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 100 days after you receive them.
• When exchanging items, all items must be in the same condition that you received it, unopened, unworn or unused, with original tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
• Please note the special exchange requirements for the following products:
  Applies to Bed Frames & Fabric Furniture.
  1. Not Delivered / Completely Unopened (Photo Proof Required)
  If your order has not yet been delivered, please refuse delivery upon arrival.
  If your order has already been delivered and you wish to exchange it for personal reasons(such as: don’t like/want the item, ordered a wrong product/size, wrong shipping address), return shipping costs will be your responsibility.
  2. Opened
  Exchanges are not accepted once the product has been opened.
• When returning items, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You"ll also need the receipt or proof of purchase.
  
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

General Return Process

• Initiate a return: Please email us at support@reibii.comwith photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

• If the return is due to our problems(such as:  broken, defective, missing parts ), we will provide a full refund for you;
• If the return is due to the buyer's problem (such as: don't like/want the item, ordered a wrong product/size, wrong shipping address), the buyer should pay the freight.
  
• No restocking fee to be charged to the consumers for the return of a product.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@reibii.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

Email: support@reibii.com
Phone: (+852)54918937
Address: Shop 185 G/F, Hang Wai Industrial Centre, No. 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong (Note: This address is not the return address)